Privacy Policy

1. About This Policy

This Privacy Policy describes how FortunaDelClub ("we", "us", "our") handles information in connection with your use of our website at fortunadelclub.com ("the Website").

FortunaDelClub is an independent lottery assistance and informational service. We do not sell lottery tickets and are not affiliated with any government lottery authority. By using this Website, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide Voluntarily

When you contact us via WhatsApp, email, or any web form, you may share:

• Your name
• Phone number or WhatsApp number
• Email address
• Queries or messages you send us

We only use this information to respond to your enquiry and provide assistance as requested.

2.2 Automatically Collected Information

When you visit the Website, certain technical information may be automatically collected by standard web technologies, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URL
• IP address (anonymised where possible)

This information is collected via standard server logs and, if enabled, third-party analytics tools such as Google Analytics. It is used solely for website performance monitoring and improvement.

2.3 Information We Do NOT Collect

• We do not collect payment or financial information through this Website
• We do not collect government-issued identification numbers
• We do not knowingly collect information from children under 18

3. How We Use Your Information

Information collected is used only for the following purposes:

• Responding to your queries and providing lottery assistance information
• Communicating updates relevant to draws you have enquired about
• Improving the content and performance of this Website
• Complying with any applicable legal obligations

We do not use your information for automated profiling, targeted advertising, or any purpose unrelated to our lottery assistance service.

4. Information Sharing & Disclosure

FortunaDelClub does not sell, rent, or trade your personal information to any third party.

We may share information in the following limited circumstances:

• Legal compliance: If required by law, court order, or government authority
• Service providers: Third-party tools that assist in operating the Website (e.g., hosting providers, analytics) — bound by confidentiality obligations
• Business transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred — you will be notified via prominent notice on this Website

5. Third-Party Links & Services

This Website contains links to official government lottery websites (Goa State Lotteries, Kerala State Lotteries) and other external sites. These are provided for your reference and convenience.

FortunaDelClub is not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policies of any website you visit.

WhatsApp communications are subject to WhatsApp's own privacy policy. By contacting us via WhatsApp, you acknowledge this.

6. Cookies

This Website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies may be set by:

• The Website itself (session cookies for functionality)
• Google Analytics (if enabled) — for anonymised usage statistics
• Google Fonts (for loading web fonts)

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of this Website.

7. Data Retention

We retain contact information (messages, phone numbers) only for as long as necessary to respond to your enquiry and maintain a reasonable record of interactions. Data is not retained beyond a period reasonably required for our operational and compliance needs.

8. Your Rights

You have the right to:

• Request access to any personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to any legal retention obligations)
• Withdraw consent for communications from us at any time

To exercise any of these rights, contact us at fdc@fortunadelclub.com or via WhatsApp at +91 9645049039.

9. Security

We take reasonable technical and organisational measures to protect the information shared with us from unauthorised access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

10. Children's Privacy

This Website is not directed at persons under the age of 18. We do not knowingly collect personal information from minors. Lottery participation is governed by applicable laws, and participants are responsible for ensuring compliance with age restrictions applicable in their jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the Website after changes constitutes acceptance of the updated Policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:

• Email: fdc@fortunadelclub.com
• WhatsApp: +91 9645049039
• Address: FortunaDelClub, St. Inez, Panjim, Goa – 403001, India